Hi Raoul,
We will certainly look into this and help you.
Please provide us the screenshot of the prompt you are receiving to assist further.
Hi,
This is what I got.
Rgds
HI,
For a long time now, I got a kind of banner saying "Some users of AVG IS software are unable to access …".
How can I get rid of it ?
Thank you for your help.
Regards.
Raoul
Hi,
To answer your questions :
- I have this for at least 2 to 3 months but it is not always there (not this morning for instance).
- I am mainly using Firefox (even if I have IE and Edge), so I have no idea of what's going on with other browsers as the prompt is not always there.
- I have been using AVG for … 20 years or more …
- It is AVG Free, you have more details on the pictures above
Regards
Raoul
Hi,
This is what I got.
Rgds
Thank you for sharing the details and screenshot, Raoul.
I suggest you to reset your browser and remove third party extension in Mozilla Firefox and check if you receive the same.
Also, I request you to confirm if you receive the same in other browsers.
Keep us updated.
Hi Raoul,
We will certainly look into this and help you.
Please provide us the screenshot of the prompt you are receiving to assist further.
Thank you for the screenshot, Raoul.
May I know from when you started getting this on browser?
Are you getting this on all of the browsers?
Do you have AVG program installed on your PC?
If yes, please mention the name of AVG programs.
Click on "get help" and provide the screenshot of the page that appears.