Hello Daniel,
Thank you so much for providing the screen-shot which helped us in identifying the issue. You are receiving the pop-up since the 'trial' version of AVG Internet Security has expired. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications(also AVG ZEN) from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install 'AVG Antivirus Free'(http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe) and then install 'AVG Performance'(http://avgclick.me/1FmXxG7
). Please follow these instructions and let us know the status. Thank you.
My OS is Windows 10.
Hi, It worked with logout/login. Now the text "Expires in 29 days" is gone. Thx!
Hi, It worked with logout/login. Now the text "Expires in 29 days" is gone. Thx!
Hello Daniel,
We apologize for the inconvenience caused. Could you please provide us a screen-shot (http://avgclick.me/getscreenshot ) of the message '"Don't lose your full protection" and that of the AVG ZEN main window which will help us in identifying the issue and assist you better. Thank you.
Hello Daniel,
I believe that your product 'AVG Performance' is not activated properly. I request you to 'logout' of the AVG ZEN network once by clicking on email address button -> 'Log out as admin' -> 'Leave This Network' and then click on 'Connect' button and login using your AVG My Account credentials. Please follow these instructions and let us know the status. It is not required to go to AVG Free and then 'activate' since AVG Free does not require manual activation using a license number. Thank you.
My OS is Windows 10.
Thx. I have followed the steps and now we just hope that the pop-up window is gone. I will know in a day or two.
The main window at AVG Zen now say that the trial will expire in 29 days. I hope that there will be no freqently pop-up showing then. https://goo.gl/GAaQDC
In the AVG AntiVirus FREE main window should I go to "Options" in top right corner and "Activate"?
Hello Daniel,
We are glad to know that the issue has been resolved .Thank you so much for letting us know. I really appreciate your valuable efforts to fix the issue. Please feel free to contact us for further assistance. Thank you.