Get some help! I am looking for the chat line

An agent just tried to uninstall avg pro on my computer today, which is on a trial period for a 30 day and to install my original ultimate software.  There is still many problems as the agent worked on it for 2 hour and it is still incorrect.  Other problems are:
 
AVG zen is off and cannot perform the tune-up.
I am sick and tired of trying to get this computer to run right. 
The problem is still the same as it still cannot properly protect or perform like it should.
 
The 2 screens are still showing on my computer screen.  Which one should I run test on?
 
 I am sick and tired of trying to get this computer to run the way it should. This is ridiculous and is brought to your attention to fix it immediately, correctly.  This is the work of a senior tech

Hello Susan. I am sorry for the inconvenience caused. I have checked your case records and found that you got our remote support help from our level 2 Tech Agent. I have send you an email to get our Level 2 remote support again. Thank you.

Hello Susan. I am sorry for the inconvenience caused. I have checked your case records and found that you got our remote support help from our level 2 Tech Agent. I have send you an email to get our Level 2 remote support again. Thank you.