Hello Robert,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
I was disappointed to learn that AVG prompts customers to buy subscriptions even when the customer already has the same subscription, and never notifies the customer that s/he is already subscribed for the same service. I didn't discover this until I learned how to view all my subscriptions. I just found AVG's policy on refunds, and learned that full refunds are available only if the newest subscription is cancelled within 30 days. I have two active AVG BreachGuard subscriptions, each of which says, confusingly, that it is "[a]ctive on 2 of 1 devices in the past 30 days." One of these redundant subscriptions will expire on 8/3/24, and the other will expire on 10/28/24.
Can I get a prorated refund on the unexpired portion of either of these redundant subscriptions? Also, what does it mean to have a subscription active on "2 of 1 devices?"
Hello Robert,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.