Getting billed for 2 services. WHY?

AVG Subscription
3

Hello Julie,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

1

I have spent nearly an hour trying to access the account numbers that are listed. AVG directions online sending me to links that lead nowhere. Getter VERY FRUSTRATED. I want to cancel one of the accounts. PLEASE AVG EMAIL ME SO I CAN RETURN SEND THE ACCOUNT NUMBERS AND HAVE YOU CANCEL THE SECOND ACCOUNT THAT IS COMING UP AS DUE FOR PAYMENT SOON. 

2

Hello Julie,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.