Getting eroor 0xE001C042

Hello Caroline,
We are sorry to know that you get this error. This error can happen, if one of the windows update is missing. Please click on this link to download and run the update and see if that fix the issue
https://www.microsoft.com/en-us/download/details.aspx?id=30679 . If you still have any issue, feel free to contact us.
Thank you

Hello Caroline,
We are sorry to know that you get this error. This error can happen, if one of the windows update is missing. Please click on this link to download and run the update and see if that fix the issue
https://www.microsoft.com/en-us/download/details.aspx?id=30679 . If you still have any issue, feel free to contact us.
Thank you

trying to load free trial and keep getting the above error any ideas on how to resolve please