Getting ripped off

Hi Tony,

We're sorry to hear that you feel that way.
Unfortunately, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

My wife normally does the bill paying. I tell her what I spend  etc…
I looked at my account and was shocked to see that I am being ripped off. 
I do recall paying $23.99 for the Ultimate package. This was an introductory offer and Nov/2021 I was going to pay $39.99/yr  or cancel. 
Has anyone else been in this situation?

Hi Tony,

We're sorry to hear that you feel that way.
Unfortunately, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.