Getting the app to work

Hello Susan, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to use the AVG programs as it prompting for admin login when you try to open it. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the page which asking for admin login when try to open AVG program. 
3. Do you wish to turn off auto-renewal of AVG subscription until the issue fixed?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

I have ordered several subscriptions that are not being used at this time because hackers have removed my personal definitions.  I get a request for the administrator's name and password every time I click on a program. I cannot change my user type, any passwords, anything from the control panel.  I would like to stop payment on my subscriptions until I can use them again. I am paying for a lot of things I can't use because I am required to sign in as administrator with a password.  Has anybody fixed something like this?

Hello Susan, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to use the AVG programs as it prompting for admin login when you try to open it. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the page which asking for admin login when try to open AVG program. 
3. Do you wish to turn off auto-renewal of AVG subscription until the issue fixed?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.