Hello Edward,
We appreciate your patience in this matter.
It is necessary for us to collect and analyze the AVG log files for which email instruction has been sent to get our additional support.
Once connected please provide the case number 05051894 to the technician and ask to collect the AVG UI.exe dump file and start collecting the log files of AVG.
If the email is not found in inbox, do check in spam and junk folders once.
Hello Edward,
I regret for the inconvenience caused. Please uninstall AVG completely from your computer and then reinstall the same in your computer and check if that fix the issue. Please follow the below steps to uninstall AVG.
. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
(1/2)
Edward,
It could be possible the setup file has not downloaded properly. Please try to download it again and install. If the issue persist, please share the screenshot ( http://avgclick.me/getscreenshot ) of the error message to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Very frustrating, and don't know why I'm getting the message. Says I'm protected, but User Interface won't open, so I can't do a scan. This has been going on for at least a couple of weeks now. Have been with AVG for years, and have never had a problem. help please. Thanks, Ed
. After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,…).
Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
User Account control - click "Yes"
Click "CONTINUE"
Select all products, and click "Remove"
Click "Restart" and restart PC
If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
If is AVG Remover asking for restart PC, restart PC again
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG AntiVirus free from this link. http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
If you face any difficulties, feel free to contact us.
I tried several times to install latest Visual C++ file as you suggested, but keep getting message, "Setup Failed."
I am sorry to hear that the issue persists. Please repair MSVC file in your computer and check if that fix the issue. Use this link http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe to download and install the latest version of Visual C++ file. Once this is done, please restart the computer and check if AVG works as usual.
Edward,
It could be possible the setup file has not downloaded properly. Please try to download it again and install. If the issue persist, please share the screenshot ( http://avgclick.me/getscreenshot ) of the error message to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Edward,
We appreciate your patience in this matter.
It is necessary for us to collect and analyze the AVG log files for which email instruction has been sent to get our additional support.
Once connected please provide the case number 05051894 to the technician and ask to collect the AVG UI.exe dump file and start collecting the log files of AVG.
If the email is not found in inbox, do check in spam and junk folders once.
I downloaded it correctly, but keep getting the message. here's a screenshot. thanks, ed
Thank you for trying, Edward.
It seems that you are running a 32 bit version of Windows OS. Please click on this link https://share.avg.com/steam/PSP/vcredist2012/vcredist_x86.exe to download the setup and install it.
Please also let is know which version of Service pack is installed on your PC.
Thank you. The Visual C++ file updated properly, but AVG still won't open. I'm running Windows XP Home Edition Version 2002 Service Pack 3.