Gmail becomes unresponsive in Chrome due to AVG AntiVirus Free

AVG Protection
5

Sorry, this does not fix the problem.  And neither does removing AVG and installing again as I had to do this last week for another problem.  The only solution at present is to switch off 'Online Shield' which sort of defeats the purpose.  Not happy with AVG on Windows.

6

Hello Colin,
Thank you for your patience. As per request from our developers, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click http://download.avg.com/filedir/util/AVG_SysInfo.exe here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case which is 04709464 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.

4

Hello Colin,

We apologize for the inconvenience caused. We request you to repair the AVG Protection by following the instructions:

1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
6. Follow the instructions on your screen to complete the installation.
7. Restart your computer.

Please follow the instructions and check if that works. Feel free to contact us for further help.

Thank you.

1

Basically, I access gmail via my Chrome browser.  Gmail becomes unresponsive every few minutes to the point that a Chrome dialogue box asks me if I want to 'Kill' or 'Wait'.  The only solution to this is when I switch off AVG AntiVirus. 

Having incompatible AntiVirus to Gmail is a non-starter.  I'm assuming there is a simple fix but Googling 'AVG unresponsive gmail' hasn't provided the answer.  

It's really slowing my productivity so a solution would be nice.  

thanks

2

Hello Colin,
Thank you for your patience. As per request from our developers, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click http://download.avg.com/filedir/util/AVG_SysInfo.exe here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case which is 04709464 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.

3

Sorry, this does not fix the problem.  And neither does removing AVG and installing again as I had to do this last week for another problem.  The only solution at present is to switch off 'Online Shield' which sort of defeats the purpose.  Not happy with AVG on Windows.