Hello Gamze,
Thank you for reaching AVG Community Support.
We regret to hear that AVG has failed to block a file which was picked up by Gmail. We apologise for the inconvenience.
Before proceeding, could you please let us know if the issue is only with a particular file or AVG is not detecting any files?
Are you getting any specific notification from AVG stating no Virus detected?
If so, could you please help me with the screenshot of it for further clarification?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting your response!
Hi
We have a file blocked by gmail as Virus Found but It was passed from AVG scan.
AVG is updated Why this is happening
BR
Hello Gamze,
Thank you for reaching AVG Community Support.
We regret to hear that AVG has failed to block a file which was picked up by Gmail. We apologise for the inconvenience.
Before proceeding, could you please let us know if the issue is only with a particular file or AVG is not detecting any files?
Are you getting any specific notification from AVG stating no Virus detected?
If so, could you please help me with the screenshot of it for further clarification?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting your response!