Good morning all :)

AVG Protection
15

Dear Balasubmaranian,

Thank you for your very kind reply.

If I may just ask is it possible to use the mcafee removal too if I have NEVER EVER installed Mcafee ?

I feel that the "hlpnowp-c.com" has sent the nuisance programme rather than traces of Mcafee that I had installed (which, as I say I haven't)?  Am I wrong sir ?

Do you still need a screenshot next time this nuisance shows up on my screen then?

With respect and thanks


Colin Roberts

7

Thanks Karthikeyay
Ive just used AVG maintenance to do a few things so I know AVG is still here (my wonderful avg!)
Ill get the Mcafee tool and do it, but I must say I did this a few days ago, However it wont do any harm to do it again.
Thanks for your kind advice :slight_smile:

Colin

5

I am happy to hear that your issue is resolved.

I appreciate your time and co-operation.

17

DO I IGNORE THIS WARNING ABOUT THINGS ?ABIRAMI
Do I just ignore all these warnings if I reset Internet Explorer, will it be ok?

16

The Mcafee nuisance has returned chapsGents, as you can see the flippin' Mcafee phoney prompt has returned. As I say, ive never had mcafee, and I have used the mcafee removal tool (and for a while I thought it had done the trick).
I dont know what to do about it??

Thanks Gentlemen
Colin

19

Karthikeyan, thanks for that kindness!
Your colleague has visited my machine and all appears to be working fine, without Mcafee popups
now! LOL  if I ever see mcafee again, it will be too soon! hahaha

Thanks again for all the valuable time you chaps spend on me.

Bless you all

Colin

18

gentlemen,im back im afraid.
I reset internet explorer but i got a "website return error" tab all the time,so I did system restore.
This removed the error tab but Mcafee warning retured.

Have I messed up?

Colin

1

Im a bit confused for I expected the avg that I love to protect me from ALL adware., perhaps this is a new one just out though?  I have never ever had Mcafee and every day im getting a notice that it has expired and I need to renew.
I see on a site that is pushing Malwarebytes cleaner that what I have is "malicious adware" drom "hlpnowp-c.com".
I thought that my avg protection would have detected and stopped this virus ? and I don't think I should use this cleaner when I have a perfectly goo (I think) Antivirus prog in avg.

Would it be possible for someone to look into this for me please?
Many thanks and best wishes
Colin

2

DO I IGNORE THIS WARNING ABOUT THINGS ?ABIRAMI
Do I just ignore all these warnings if I reset Internet Explorer, will it be ok?

8

The Mcafee nuisance has returned chapsGents, as you can see the flippin' Mcafee phoney prompt has returned. As I say, ive never had mcafee, and I have used the mcafee removal tool (and for a while I thought it had done the trick).
I dont know what to do about it??

Thanks Gentlemen
Colin

9

Thank you for understanding.
Yes, do share the screenshot when the popup appears.
In the meantime, proceed to uninstall unwanted/weird programs installed on your PC.
We also recommend you to remove unwanted add-ons, plugins and extensions from your browsers.

11

Thank you for the information, Colin.
Please reset your Internet Explorer browser by following the steps mentioned below:

  1. Open Internet Explorer browser and select geer wheel icon at top right corner, and then select Internet options.
  2. Select the Advanced tab, and then select Reset.
  3. In the Reset Internet Explorer Settings dialog box, select Reset.
  4. When Internet Explorer finishes applying default settings, select Close, and then select OK.
  5. ​Restart your PC once and check the status.
6

I am sorry that the issue persists.

I have sent you an email to get connected with our advanced support. Please follow the steps from the email and the concerned team will fix this issue for you.

12

Well, as requested by Karthikeyay I ran the Mcafee removal tool and started to browse. Within 15 minutes the Mcafee Pop Up showed itself again!
Thanks for the valuable time you are giving me people, Im very grateful.

Colin

3

Colin, if you check the box "delete personal settings" and select "reset", all the information (saved passwords, cookies, homepage etc) that are displayed in the list will be deleted.
Once done with that, browse from Internet Explorer and check whether you are getting McAfee popup.

10

Colin,
We are here to help. May I know the name of the browser in which you are encountering this popup?

4

You are welcome, Colin.

Feel free to contact us for further queries regarding AVG.

13

OK Colin, No probs… Thanks for returning to the Community & posting.
AVG Guru

14

Colin, There's no harm in downloading & running the McAfee removal tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp).
AVG Guru