Hello Lesley,
We are glad to help you with the necessary information.
You have been charged 12.99 USD for the renewal of AVG AntiVirus PRO for Android devices. Products purchased through Google playstore will not appear under AVG MyAccount.
We do have a specialised team to handle queries related to Android subscriptions/devices. Please do contact using the below steps:
- Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
I cancelled my subscription earlier this year but still have been automatically charged for another year!! There is nowhere to contact personally. When I log in it tells me I have no subscriptions so where does your information come from. $12.99 was automatically taken from my account.
Hello Lesley,
We are glad to help you with the necessary information.
You have been charged 12.99 USD for the renewal of AVG AntiVirus PRO for Android devices. Products purchased through Google playstore will not appear under AVG MyAccount.
We do have a specialised team to handle queries related to Android subscriptions/devices. Please do contact using the below steps:
- Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email".
Once your request is submitted you will be getting the prompt answer via email from our mobile team.