I have had the same issue two years in a row. I have been in contact with AGV but go no where. I was unable to get a refund for either year. So what do I do from here? I don't even have an account with AVG!
I have the same issue, today I checked my credit card details and saw AVG * Google payment. I also checked my google store purchase history bu I could not finde anything there. How is it possibe ?
Thanks.
I have had the same issue two years in a row. I have been in contact with AGV but go no where. I was unable to get a refund for either year. So what do I do from here? I don't even have an account with AVG!
Hello Mariah,
I understand your concern on this charge.
It seems that you have purchased AVG from "Google Play Store" and this charge may be associated with that.
We have a separate team who take care of mobile subscriptions. Please follow the below steps to get connected with our mobile support.
Click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select platform as "Android" and the name of AVG Program that you have installed on your mobile. In the description please completely explain your issue and click on "Email" option. When filling out your details choose "Yes" to the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.
I have the same issue, I checked my credit card details and saw GOOGLE AVG UK 4029357733, transaction date 26-09-2019 and payment of $5.99from my credit card. I also checked my google store purchase history but I could not find anything there. How is it possibe ?
I don't have any subscription of this value, please check and go through it. This is not correct, it means AVG is looting money from my account, it's not trust worthy any more.
Waiting for your reply from AVG Team,
Deepakkumar Bhagat
I was looking over my bank statement and came across a payment to AVG UK, I saw a few others have had this problem, I looked through my AVG subscriptions and such to see if there was some charge I was not remembering and I did not find anything. I see others have had this problem and AVG says they don't have an email or something? If that is the case does that mean my card info has been stolen? Should I be taking some security action toward my bank info?
I have the same issue, I checked my credit card details and saw GOOGLE AVG UK 4029357733, transaction date 26-09-2019 and payment of $5.99from my credit card. I also checked my google store purchase history but I could not find anything there. How is it possibe ?
I don't have any subscription of this value, please check and go through it. This is not correct, it means AVG is looting money from my account, it's not trust worthy any more.
Waiting for your reply from AVG Team,
Deepakkumar Bhagat
I have the same issue, today I checked my credit card details and saw AVG * Google payment. I also checked my google store purchase history bu I could not finde anything there. How is it possibe ?
Thanks.
Hello Deepak,
We are here to help.
We do not process any unauthorized charges without intimating our customers. We have a specialised team who can handle charges related to Android subscriptions/devices and we request you to contact them using the below steps:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team. We appreciate your patience.
If you had the same payment stating "Google *AVG", then the order was purchased/ placed from "Google Play Store" and we recommend you to contact our Android mobile team using this link http://avgclick.me/AVGtechnical. They will check and get back to you via email.
I got the same sms from my bank.
l stop using AVG 1 or 2 years ago and l dont have installed any on my PC or android devices.
Hello Christine,
If you receive sms with content "Google *AVG UK", then the order was purchased/ placed from "Google Play Store" and we recommend you to contact our Android mobile team using the link mentioned above. They will check and get back to you via email.
Hello Mariah,
I understand your concern on this charge.
It seems that you have purchased AVG from "Google Play Store" and this charge may be associated with that.
We have a separate team who take care of mobile subscriptions. Please follow the below steps to get connected with our mobile support.
Click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select platform as "Android" and the name of AVG Program that you have installed on your mobile. In the description please completely explain your issue and click on "Email" option. When filling out your details choose "Yes" to the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.