Got charged $225 and AVG denies that I have the premium $199. package

AVG Performance
6

I wil not give my email address to this site and your emails to my site will not let me send info to you so… unless you contact my email with a reply adrress …  If you can't do this then I have no choice but to notify VISA and provide them with all our correspondence  and the email verfying confirmation that you received $199.   so they can start an investigation of fraud.   It is possible that someone has hacked inand using a clone website/ telephone service etc .  Imagine a Antivirus company getting hacked - what news that would be.
 order ID  6M4E-C1102160046-24WBS

Order Details
Receipt ID:6M4E-C1102160046-24WBS
Your Visa has been billed:$225.99 CAD

5

Hello Charlie,
We apologize for the inconvenience caused.
May I know the name of the AVG product you have purchased?
May I know your registered email address?
Thank you.

1

AVG denies that I have $199  premium package even thought I got an email  from them with a confirmation that they received payment Feb 11 2016.  I will notify  VISA about the fraud case.   AVG can't be wrong, right?  Buyer beware.

2

I wil not give my email address to this site and your emails to my site will not let me send info to you so… unless you contact my email with a reply adrress …  If you can't do this then I have no choice but to notify VISA and provide them with all our correspondence  and the email verfying confirmation that you received $199.   so they can start an investigation of fraud.   It is possible that someone has hacked inand using a clone website/ telephone service etc .  Imagine a Antivirus company getting hacked - what news that would be.
 order ID  6M4E-C1102160046-24WBS

Order Details
Receipt ID:6M4E-C1102160046-24WBS
Your Visa has been billed:$225.99 CAD

4

Hello Charlie,
We apologize for the inconvenience caused.
May I know the name of the AVG product you have purchased?
May I know your registered email address?
Thank you.

3

Hello Charlie,
We are sorry for the difficulties you are currently experiencing.
With the information provided, we are unable to pull your record on file. I have sent you an email with further instructions to be followed. Please check your spam or junk folder if it is not present in the inbox.
Please feel free to contact us for any further assistance. Thank you.