Got pop up message that antivirus isn't working

I've been getting a pop up message that the antivirus isn't working. When I go into it shows that I'm not protected but when I click on one of the areas it switches to you are protected. I tried the repair area in the change as shown in the program and then repair and the repair started when it showed that it was almost finished I got the message that the repair had a problem and couldn't finish.

Hello Robert,
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Hello Robert,
Thank you for contacting us with your concerns. We see that you have reached our expert remote technical team and got help with your issue. Please check your inbox and spam box as well for the follow up email sent on your issue.