Hello Ejvind.
Thank you for contacting AVG Support Community.
We're sorry to hear that you're facing this trouble.
We will certainly check and help you.
We have replied to your original post, kindly check and revert us back,
We'd recommend you keep the entire conversation in one thread to speed up the resolution.
Thank you.
My question pending review about hack alert crash has disappeared from my account AND the link quoted by Dinesh in the correspondence (see below) was not included in the email??. Please help!
Also: My account information no longer contains info about recent payments (Message: "Order hisotry: No payment information here" . How do I restore it???
Quote:
"Dinesh (Customer Support) replied to your question at 1:38 PM on 5/19/2022.
Original question:
Today I spotted a hack alert message on my AVG Cleaner Pro. If I click to scan, the app crashes instantly. I tried half a dozen times to no avail. Restart does not help. As the crash occurs with lightning speed a screeenshot is of course impossible. What to do???
Reply:
Hi Ejvind,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Hello Ejvind.
Thank you for contacting AVG Support Community.
We're sorry to hear that you're facing this trouble.
We will certainly check and help you.
We have replied to your original post, kindly check and revert us back,
We'd recommend you keep the entire conversation in one thread to speed up the resolution.
Thank you.