Subscription issue solved.
I have contacted them via the link you sent.
Yes, did a reset of AVG Cleaner to no avail.
Android 12
Hi Ejvind,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!
Today I spotted a hack alert message on my AVG Cleaner Pro. If I click to scan, the app crashes instantly. I tried half a dozen times to no avail. Restart does not help. As the crash occurs with lightning speed a screeenshot is of course impossible. What to do???
Hello Ejvind.
Thank you for contacting AVG Support Community.
This is the follow-up message regarding your duplicate post.
We would like to clarify that if you purchase AVG Subscriptions via the google play store, those subscriptions will not be visible under AVG My Account.
To check your active Subscriptions in the google play store, please follow the below steps.
> Go to your subscriptions. On an Android device: Open the Google Play app. At the top right, tap the profile icon. …
> Under “Subscriptions,” check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods.
Have you submitted your request to AVG mobile team?
Did you try to reset AVG Cleaner and check it?
Please confirm the operating system installed on your mobile.
Thank you and keep us updated.
Subscription issue solved.
I have contacted them via the link you sent.
Yes, did a reset of AVG Cleaner to no avail.
Android 12
Thank you for updating the status, Ejvind.
Upon checking, we can see that your ticket is under the review of our mobile team.
They'll check & get back to you via email as soon as possible.
Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!
Hi Ejvind,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link.
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!
Case#15820964
update: The crashing after hack alert occurs in AVG protection, I now see