Hello,
I really appreciate your hard work and effort in resolving this issue. I'll forward your suggestion/feedback to concern team. You can also submit a product feedback form (open AVG protection > Menu > about > submit feedback), it will reach to our development team and they will definitely look into your suggestions/feedback.
Best regards,
Alok.
Hello Gary,
We appreciate your efforts. Try to restart firewall service and check if it helps.
Open Run command by pressing windows and R key simultaneously, type " services.msc " and press enter.
Click on AVG Firewall and restart its service from left pane. Restart your device and check with it.
I had the same problem on the 3rd of March 2018 and also today. The first time it happened Avg removed and re-installed the Avg Programe. This worked until today. This time Avg reacitvated my Avg programe instead of un-installing and re-installing. I was told there is a Sychronization problem and reactivating the product seems to have fixed the issue, for now. I have been assured this issue is being looked into.
My AVG (Internet Security) installation auto-installed the latest update (18.3.3051) two days ago, and then required a reboot. As it was not convenient to do so at that time I used the 'postpone' option and rebooted the machine late last night.
After restart the AVG shows the 'Hacker Attack' item as red and marked 'Not Protected'.
If I click on it and then on the red button in that item, the upper part turns green but the button does not 'slide' over, and stays as a red dot - If I go back to the main screen it still shows all in red and marked 'Not Protected' - if I click it again from there, the button is still shown as a red dot and I find that the part of the display that had previously turned green has reverted to red.
I then shut down the machine. On starting it today this situation remains.
Anyone know what I need to do?
I could provide screenshots but have no means currently of hosting the images - is there any other way of including images in a post here?
OS is Win 10 64 bit - Windows Update Checker shows 'Up to date"
Hello Ranjani,
Thanks for your suggestion, but I think I did mention - oh, yes looking at my original post see I definitely did remark that I had rebooted at least once since this problem manifested itself - so therefore I fail to see what stopping and re-starting a service could possibly achieve, you are clearly unaware (so it seems) that when one shuts down or re-starts a machine - all the services are in fact shut down and re-started - Who Knew!!! Well, the fact is that a lot of people know.
These are the facts of the solution as I found them to be: expecting not very much in response to my post, after about an hour had passed after I made it I uninstalled AVG and reinstalled it, before doing so I exported my settings using the export option provided.
After spending a long time actually uninstalling it - because neither the AVG Windows control panel based uninstaller nor the downloadable 'Removal Tool' actually get rid of all the settings - so I had to follow up doing that 'by hand' - I then re-installed AVG and it was fine. The problem had gone.
I then created a new 'settings export' - without having made any changes to settings in the new AVG installation- and then I imported the settings that I'd exported before uninstalling - and the PROBLEM CAME BACK,
As I had fortunately saved the 'Vanilla' settings of the new install before importing the settings from my previous install I was able to re-import those and the problem went away again!
The downside for me is that I have had to spend the last hour aand a half manually resetting all the settings that I now cannot import because AVG (to coin a phrase) 'Bricks itself'.
There is clearly a bug in version 18.3.305 that means that one (or more) settings made in a previous version - if set to some specific value - causes this to happen - I've solved it the laborious way - this forum and AVG direct support may well get more queries on this issue - as it is highly unlikely, given the facts, that I am the only customer that is going to be affected by this problem.
Hello Ranjani,
Thanks for your suggestion, but I think I did mention - oh, yes looking at my original post see I definitely did remark that I had rebooted at least once since this problem manifested itself - so therefore I fail to see what stopping and re-starting a service could possibly achieve, you are clearly unaware (so it seems) that when one shuts down or re-starts a machine - all the services are in fact shut down and re-started - Who Knew!!! Well, the fact is that a lot of people know.
These are the facts of the solution as I found them to be: expecting not very much in response to my post, after about an hour had passed after I made it I uninstalled AVG and reinstalled it, before doing so I exported my settings using the export option provided.
After spending a long time actually uninstalling it - because neither the AVG Windows control panel based uninstaller nor the downloadable 'Removal Tool' actually get rid of all the settings - so I had to follow up doing that 'by hand' - I then re-installed AVG and it was fine. The problem had gone.
I then created a new 'settings export' - without having made any changes to settings in the new AVG installation- and then I imported the settings that I'd exported before uninstalling - and the PROBLEM CAME BACK,
As I had fortunately saved the 'Vanilla' settings of the new install before importing the settings from my previous install I was able to re-import those and the problem went away again!
The downside for me is that I have had to spend the last hour aand a half manually resetting all the settings that I now cannot import because AVG (to coin a phrase) 'Bricks itself'.
There is clearly a bug in version 18.3.305 that means that one (or more) settings made in a previous version - if set to some specific value - causes this to happen - I've solved it the laborious way - this forum and AVG direct support may well get more queries on this issue - as it is highly unlikely, given the facts, that I am the only customer that is going to be affected by this problem.
Hello Allan,
I apologize for the inconveinence. I would request you to contact our chat technical team using this link Contact AVG Support - AVG Phone Number, and Chat Support
for further assistance.
Given this problem seems to have been caused by AVG's update, is there a solution to it yet?
Hello Mel,
May I know if you're experiencing issues with AVG Hacker component? If possible, could you share a screenshot of the AVG Internet Security user interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I had the same problem on the 3rd of March 2018 and also today. The first time it happened Avg removed and re-installed the Avg Programe. This worked until today. This time Avg reacitvated my Avg programe instead of un-installing and re-installing. I was told there is a Sychronization problem and reactivating the product seems to have fixed the issue, for now. I have been assured this issue is being looked into.
Given this problem seems to have been caused by AVG's update, is there a solution to it yet?
Hello Gary,
We appreciate your efforts. Try to restart firewall service and check if it helps.
Open Run command by pressing windows and R key simultaneously, type " services.msc " and press enter.
Click on AVG Firewall and restart its service from left pane. Restart your device and check with it.
Having wasted my time already accomodating this latest in the long line of AVG cock-ups since it went from being a great product to a liability (after the 2107 'upgrade') plus the dozy 'advice' given in the initial reply to my current post I will certainly NOT be double posting elsewhere - the information is here. You have said you've forwarded it - why should I need to do anything else? After all, I'm paying AVG for this product - not the other way around!!
I'm just waiting until my AVG subscription expires and I move (without wasting money) to a different product that isn't as flakey as AVG now is - I'm just counting the days mate! Not long now.