Hi Santhosh
I connected with an AVG technician on 9th December who was not able to fix this issue. He said he would escalate the issue but I have yet to hear back from anyone, and as far as I can see, no way to track the support ticket.
Are you able to help at all, please?
Hi Santhosh
I am recieving the same error message on all AVG applications.
Hi Daniel,
We are sorry to hear this.
Please accept our sincere apologies for the inconvenience.
We'd like to inform that this has been identified as a bug and our developers are working on a fix.
As a temporary resolution, we'd request to uninstall AVG using clear tool and install it again https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home
Let us know, if you need further help.
I'm not entirely sure how long this has been happening for, but definitely for at least 3 or 4 days. Every time I turn off/on or restart my PC, and I open AVG, the Hacker Protection tool is turned off and I have to manually turn it back on.
I have run a deep scan and found nothing, I have also repaired and reinstalled the software but it is still happening.
Is this a known issue and is there a fix?
Thanks
Dan
Hi Santhosh
That's seems to have worked, but I now have another problem! I am unable to log in to my AVG accounts and it shows an error message saying I am not connected to the internet. This is also happening using Breachguard, which I have only just purchased and installed.
Any ideas?
Hello Daniel,
We are sorry for the delay in fix. Your previous ticket was already escalated to Senior technician team. Once the analysis done, they will get back to you soon through email. We really appreciate your patience.
Thank you.
We appreciate your efforts
We will help you to sort out the issue with the AVG account.
Please provide us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Hi Santhosh
I am recieving the same error message on all AVG applications.
Hi Daniel,
We are sorry to hear this.
Please accept our sincere apologies for the inconvenience.
We'd like to inform that this has been identified as a bug and our developers are working on a fix.
As a temporary resolution, we'd request to uninstall AVG using clear tool and install it again https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home
Let us know, if you need further help.
Hi Santhosh
I connected with an AVG technician on 9th December who was not able to fix this issue. He said he would escalate the issue but I have yet to hear back from anyone, and as far as I can see, no way to track the support ticket.
Are you able to help at all, please?