Had a problem of Windows Update not working, contacted Microsoft who scanned my computer and found Conduit and Hyjacker (think thats what it was called) so your software is not doing its job. I had to spend a day installing Windows and updating to sort

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Alfred, Pleased to see that you appear to be now operational. Should you encounter further issues please bear in mind no AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles…
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected) 
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus) 
AVG Guru

2

Alfred, Pleased to see that you appear to be now operational. Should you encounter further issues please bear in mind no AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles…
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected) 
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus) 
AVG Guru

1

Had  a problem with Windows update not working, contacted Microsoft who scanned my computer and found 2 viruses, Conduit an HyJacker (think thst what the second one was called). They couldnt sort the problem and wanted me to pay for more help. So I have spent a day reinstalling windows and updating to clear the problem. This shows that your software is not doing its job and thought Id better bring it to your attention. Used your program for years and never had this sort of problem before.