Had a problem with AVG said I did not have license

AVG Protection
3

Hello Karen,
We regret for the inconvenience caused. Upon checking with your account we can see that you have no active products which registered under your account. Since you have mentioned that you have  purchased AVG Internet security for 3 license, unfortunately we couldn't find that. No need to worry, we have sent you the email instruction to locate your account. Please try to share the information so that we can assist you further. Thank you.

1

I  had a problem with AVG program. ItI said I didn't have license.  I removed the program and reinstalled free one.  I cant find a place to give license number.  Any hints where it can be put in?

2

Hello Karen,
We regret for the inconvenience caused. Upon checking with your account we can see that you have no active products which registered under your account. Since you have mentioned that you have  purchased AVG Internet security for 3 license, unfortunately we couldn't find that. No need to worry, we have sent you the email instruction to locate your account. Please try to share the information so that we can assist you further. Thank you.