Had Full Protection Now Reduced To Basic Only

AVG Protection
5

Hello James, 

We are sorry to know that. We will check and help you to resolve it. 

You have paid subscription of AVG Internet Security and AVG Anti-track under your account. Refer the below steps to activate it. 

Open AVG Internet Security - Click on Menu - Click on Enter activation code 

Once you enter the AVG subscription activation code, You can see list of paid subscription and click on Continue. Then, please restart the PC once. 

Now, please check whether both AVG programs activated successfully.
Note : You can see the activation code in your AVG MyAccount. 

If you have any clarification, please do let us know. Thank you.

1

Greetings from South West Scotland. As stated above, I had full protection untiI today when I erroneously downloaded a free Browser Protection thing and now I am showing as having Basic Protection only. Sorry to be a nuisance, but can you help, please? James D

2

Hello James, 

We are sorry to know that. We will check and help you to resolve it. 

You have paid subscription of AVG Internet Security and AVG Anti-track under your account. Refer the below steps to activate it. 

Open AVG Internet Security - Click on Menu - Click on Enter activation code 

Once you enter the AVG subscription activation code, You can see list of paid subscription and click on Continue. Then, please restart the PC once. 

Now, please check whether both AVG programs activated successfully.
Note : You can see the activation code in your AVG MyAccount. 

If you have any clarification, please do let us know. Thank you.

3

We're glad to know that the issue has been resolved, James.
For further queries or need assistance, feel free to contact us.
Thank you,
Have a great day, stay safe and vigilant!

4

Namaste, Veeramani…don't know how I did it, but normal service has been resumed. Thank you for your inestimable help and ultra quick response. 

Yours aye,

James D