Had to reinstall my purchases and now hot worrking

AVG Protection
3

Hello Norma, 
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.

1

I had the antivirus, cleaner, antitrack and VPN installed on my Android tablet but had problems with them so l went for a reinstallation.  It's all worked fine up to now.  The system says it doesn't recognise me and wants me to pay again when there's months left on my subscription.  Does anyone know what's happened?

2

Hello Norma, 
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.