I downloaded the most recent AVG et al, free version, with the intent of trying it in hopes of purchase. I activated hard drive scanner, and it could not scan c drive since c drive was active. It said it would scan at next startup. It began the scan and has not gone past 17% for several(5+) hours now. The solution I found for a older version does not work('Press space bar key repeatedly on start up.) and I cannot get past the hard disk scan window to enter my computer/windows. I was sent this http://www.avg.com/filedir/util/CheckDisk_mod.exe by the other support team with the suggestion I download it and use it dispite the fact I already told them I cannot access my computer in any way, and how can I download it and use it when I can't get into it? I was then sent this, http://support.avg.com/SupportArticleView?urlname=Disk-scan-stops-at-27-after-using-AVG-PC-TuneUp after I told them twice I already found the space button solution for the older version and it does not work for this new version. I cannot start my computer in safe mode, it goes right to the hard disk checker. I have very important work materials on my laptop and cannot access any of my work, or anything at all for that matter. Any assistance would be appreciated.
Hello JE,
Please accept my sincere and unreserved apology for any inconvenience this may have caused you. Since you couldn't run the PC even in the safe mode it is recommended to run the Window repair using the Windows installation disk and check whether you could login into your PC.
Please feel free to contact us for further assistance.
Thank you.
Hello JE,
Please accept my sincere and unreserved apology for any inconvenience this may have caused you. Since you couldn't run the PC even in the safe mode it is recommended to run the Window repair using the Windows installation disk and check whether you could login into your PC.
Please feel free to contact us for further assistance.
Thank you.