Hard drive heavily fragmented

Hello Brenda,
I apologize for the inconvenience caused. The time to take for fragmentation depends upon the space on your hard disk drive.You can skip this by uncheck the "defragment disk" in the scan settings. Please feel free to contact us for any further assistance.
Thank you.

Hello Brenda,
I apologize for the inconvenience caused. The time to take for fragmentation depends upon the space on your hard disk drive.You can skip this by uncheck the "defragment disk" in the scan settings. Please feel free to contact us for any further assistance.
Thank you.

This keeps showing up despite having defragmented all my drives via windows but if I try to defragment with Avg it never finishes