Hello Sheila,
We apologize to know that you are not happy with the customer service of sales support
We have escalated this feedback to the concerned team so that they will work on that.
We would like to inform you that one-time fix is for the AVG PC Tuneup program and if you clicked on that one-time fix, you can use it for only one time.
Later on, you will get the pop ups to purchase the AVG PC Tuneup. Is this is the issue or situation you are facing with?
Also, please check whether you have installed AVG PC Tuneup in your computer.
Thank you.
Although I use free AVG, I spent $50 for a one-time problem fix. Although it is called "one-time", you can call repeatedly for the same problem if it keeps recurring. Consequently, I spoke to many support staff to fix the same problem. All of the staff I spoke with were in the Phillipines. I don't mean to sound rude or offensive, but at least 75% of them had very strong accents which made it VERY difficult to understand them. This proved very annoying and frustrating and prolonged the calls by 20-45 minutes. The language problem also caused many of them to misunderstand some of my questions because their English was not extensive enough. Again, I don't mean to be offensive, but if I'm paying for service, it should not be so frustrating and annoying
I'd like to have native English speakers.
Hello Sheila,
We apologize to know that you are not happy with the customer service of sales support
We have escalated this feedback to the concerned team so that they will work on that.
We would like to inform you that one-time fix is for the AVG PC Tuneup program and if you clicked on that one-time fix, you can use it for only one time.
Later on, you will get the pop ups to purchase the AVG PC Tuneup. Is this is the issue or situation you are facing with?
Also, please check whether you have installed AVG PC Tuneup in your computer.
Thank you.