Hello, Jeanette.
Please make sure that you activated AVG using the paid license number to enable all the Pro features. Click on this link for instructions to activate AVG.
If the issue persists even after activating, please provide a screenshot (http://avgclick.me/getscreenshot) of the user interface. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have got internet security for 2 computers but the windows 10 one has said that I am not protected for HACKER ATTACKS OR PAYMENTS although the windows 8 is ok. I need to order things on the windows 10 computer so how can I resolve this matter urgently
Hello, Jeanette.
Please make sure that you activated AVG using the paid license number to enable all the Pro features. Click on this link for instructions to activate AVG.
If the issue persists even after activating, please provide a screenshot (http://avgclick.me/getscreenshot) of the user interface. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.