Have bought AVG 2015 But after download not working

AVG Protection
3
Hi Paul,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks
2
Hi Paul,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks
1

Purchase  AVG  but  not  got  full protection  Firewall  not  enabled  or on
Licence  number  you  sent  me  does  get accepted  when I tried to activate  it
I  payed  £ 36  for  this  and  dont  have protection.  I  had  to  download  30  day  free  download  to  protect my  laptop   Can  you help