Have i the right product?

Hello Sian, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you want to know whether you have purchased right product for your device. We are glad to clarify you.

Yes, you have purchased right product. AVG Internet Security is an application that helps protect your devices from viruses, malware, phishing, and other threats. It scans your online mailboxes for suspicious emails, as well as control which IP addresses can remotely access your PC and helps block all other connection attempts.

As you suspect your device have viruses, we request you to perform deep scan using AVG Internet Security program. If you are still unable to resolve the issues and If you want to talk to our support team, you can also use the below phone numbers :

USA & CA: +1 4809206811
AU & NZ: +61 290489733
UK: +44 2035434457

If you have any clarification, please feel free to contact us at anytime.
Have a great day!

Actually it would have been nice to speak with someone from AVG rather than post on a forum, so much for getting a customer service from a paid product.  Anyhow, I have some kind of malware or issue on my PC that is preventing me from using my PC as I usually do.  So whatsapp app is scrolling up without me having any control. I can no longer use my control button, excel just does what it wants.  I have tried changing keyboards, changed mouse, and then I turned to AVG to purchase a product that I would have hoped would remove or locate any issues malware that may be present on my machine, but instead, I wonder if I even bought the right product.  I seem to have purchased AVG Internet protection, but I don't believe at the time I was offered anything else when asking google for PC protection.  It has not fixed the issue and so this purchase is not doing what i wanted it to do. Does anyone know of any software that removes such bugs? I've had an IT specialist look at this and in his 25 years, he has never seen anything so bizzare.  So I need to get this fixed. 

Hello Sian, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you want to know whether you have purchased right product for your device. We are glad to clarify you.

Yes, you have purchased right product. AVG Internet Security is an application that helps protect your devices from viruses, malware, phishing, and other threats. It scans your online mailboxes for suspicious emails, as well as control which IP addresses can remotely access your PC and helps block all other connection attempts.

As you suspect your device have viruses, we request you to perform deep scan using AVG Internet Security program. If you are still unable to resolve the issues and If you want to talk to our support team, you can also use the below phone numbers :

USA & CA: +1 4809206811
AU & NZ: +61 290489733
UK: +44 2035434457

If you have any clarification, please feel free to contact us at anytime.
Have a great day!