Have just tried to renew my AVG security package,have paid,but it won't download saying the new pack

Hello David,
We would request you not to post multiple threads for same issue. You won't obtain an answer to your query any faster! Please refer your other posting via
https://support.avg.com/answers?id=906b0000000bnHe . Thank you.

it will not install,stating that the new and old packages are incompatible. Can you please help?

Hello David,
We would request you not to post multiple threads for same issue. You won't obtain an answer to your query any faster! Please refer your other posting via
https://support.avg.com/answers?id=906b0000000bnHe . Thank you.