Have not paid billed for 2020

HI Adele,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link.
They'll help you to update the payment method & renew, if you prefer.
Note : It isn't recommended to share the order info over this post. Reason being, privacy concerns.
Thank you for your understanding in advance!

I want to continue with your service and want to make payment. I do not know my account number and need your assistance. I want to continue with the same protection I previously had. Please advise of next step.
Thank you,
Adele S Jones

I have had a change in the account number used in 2019; however, I seems I am still protected by AVG even though I have not been billed. Confirmation Order number in 2019 was (order # removed). Please contact me so I can make payment for 2020.

Adele S Jones

I want to continue with your service and want to make payment. I do not know my account number and need your assistance. I want to continue with the same protection I previously had. Please advise of next step.
Thank you,
Adele S Jones

HI Adele,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link.
They'll help you to update the payment method & renew, if you prefer.
Note : It isn't recommended to share the order info over this post. Reason being, privacy concerns.
Thank you for your understanding in advance!

To update your payment information in our AVG records, I request you click on the link below to reach our AVG billing team via live chat or call support.
https://support.avg.com/support_sales?l=en
Thanks in advance.