Have Paid for 2 yr subscription TWICE..Still wont work

AVG Protection
4

Hello Kaye,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Performance multidevice (2 years subscription) on 2016.1.29 and it expires on 2018.1.29. Plase be informed that, you have paid AVG Performance for two years at the price of 101.99 and we there is no double charge made in your account. Could you please let me know the exact issue you are facing with AVG? so that we can assist you better in fixing it. Also provide us the screenshot of the issue http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.

1

Actually I have paid for AVG 2 yr PRO Twice at a cost of: 101.99 each time. AND I stil cannot get it to work properly.  I have NO protection and apparently 1  have 2 disc errors that this programme cannot fix.  I have rang the 1800 number and spent at least one hour on the phone with NO result.  What am I supposed to do to get this thing to work properly AND to get a refund on the payment I have made TWICE.  This is so SO disappointing.

2

Hello Kaye,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Performance multidevice (2 years subscription) on 2016.1.29 and it expires on 2018.1.29. Plase be informed that, you have paid AVG Performance for two years at the price of 101.99 and we there is no double charge made in your account. Could you please let me know the exact issue you are facing with AVG? so that we can assist you better in fixing it. Also provide us the screenshot of the issue http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.

3

Kaye, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru