Have paid renewal for AVG but still says Anti Virus free

AVG Protection
4

Hello Joe,

I understand the inconvenience. Please open AVG Antivirus (Internet Security) > Menu > About > Subscription > click Logout and click Remove license (If its shows). Then Enter the license to activate AVG Antivirus program and update the program manually. If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the subscription page to check and assist further.

1

Hi there,

I have recently paid the renewal fee for AVG but I go on the anti virus part it still says free. I have used the activation code and it is linked to my account, is this meant to look like this or is there an issue?

 

Many thanks

2

Joe, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello Joe,

I understand the inconvenience. Please open AVG Antivirus (Internet Security) > Menu > About > Subscription > click Logout and click Remove license (If its shows). Then Enter the license to activate AVG Antivirus program and update the program manually. If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the subscription page to check and assist further.