Have purchased protection pro - but it wont appear as subscription

AVG Protection
2

Hello Jeanette, I apologize for the inconvenience caused. I am unable to find your account with your email address. I request you to connect our technical support online through the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_sales

3

Hello Jeanette, I apologize for the inconvenience caused. I am unable to find your account with your email address. I request you to connect our technical support online through the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_sales

1

Hi, I've purchased a 2 year subscription of AVG protection pro, I find it under my orders but can't get it activated… or get it tp appear under my subscriptions - please advise me what to do? I've now tried for more than one month wothout luck or finding answers…
Thanks in advance for all useful replies!