Haven’t received my refund

Hi, I received an email on the 10th of may saying I will get my refund between 5-7 days it’s now the 18th of may just wanted to check my refund has been sent

Hello Josh,

We are glad to help you.
We could see that the refund request was processed already and the same has been credited to your bank operator.
We request you to check with your bank and then let us know the status.
Thank you.