Haven't received email with code

AVG Performance
3

Hello Kenton,
We apologize for the inconvenience caused.
We are unable to locate your account with the email address .
Please connect with us in chat through the following link https://support.avg.com/support_sales_chat
We will be able to check with your account and assist you better.
Thank you

1

Why haven't I received my code I've paid for it through PayPal

2

Hello Kenton,
We apologize for the inconvenience caused.
We are unable to locate your account with the email address .
Please connect with us in chat through the following link https://support.avg.com/support_sales_chat
We will be able to check with your account and assist you better.
Thank you