Hi Vani,
I understand that you are facing issues with AVG FREE 2014 version as you receive a threat message while scanning. We apologize for the inconvenience caused so far. We would like to inform you that the AVG 2014 version is outdated. We request you to remove the AVG 2014 version using AVG Remover tool and you can install the latest AVG FREE 2016 version to get this issue fixed.
I HAVE 2014 FREE AVG,today after whole scanning of my computer i received that message :"THREAT:EXCLUDED FILE .NOT SCANNED" MAY ASK FOR U HELP PLS?I RECEIVED THE LOCATION OF THIS FILE ALSO,....
Kindly follow the below steps to remove AVG 2014 and to install AVG AntiVirus FREE 2016 version:
1. Please download AVG Remover tool from this link: http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIna36vAXDzOe501lG81eTxHX99YTQz%2FW0qQUZMFd9%2BR7
2. Restart your computer when the removal process is completed.
3. Download AVG Antivirus FREE using this link : http://www.avg.com/us-en/avg-antivirus-free
Your patience is much appreciated. Thank you. Komal Sathish, AVG Customer Care.