Julie, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000Dv5eAAC).
AVG Guru
Virus detection in safe mode | AVG
i see in the post where the customer is emailed further instructions. I am interested in knowing what those instructions are. Getting the same "Locked file. Not scanned. Is ok" message.
my computer seems non-responsive so I have been running scans. I'm in safe mode and have ran Malwarebytes and am now doing an avg scan. 6 files were found in Malwarebytes. Is it because I am in safe mode that these files are all "locked"?
Julie, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000Dv5eAAC).
AVG Guru