Having trouble accessing my routers admin page

AVG Protection
7

Mike, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

1

Hello everyone, I have a 2 year subscription and have AVG Ultimate, with protection I cannot reach my site of my routers admin page of 192.168.1.1 unless I disable my firewall.

Is there a way to get it to work with the firewall on?

6

Hello Mike,
We regret to hear about the inconvenience caused, please follow the below instructions to change the Firewall settings and check the website : Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network profiles -> Change the network profile from "Public" to "Private" -> OK
Hope it helps, if you still face any issues please contact us back, we'll help you. Thank you.

5

Hello Mike,
Could you please confirm us whether you are still facing the issues even after trying the steps provided already?
Please do let us know the error you are getting when you are trying to access it without disabling AVG Firewall.
Also, please send the screenshot of your error messages so that we can assist further?
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

3

Mike, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

4

Ummmm, i did that, had 2 techs remote on my system, i've uninstalled it, reinstalled it, shut it all off, shut it all down. Tried both Private and Public.

2

Hello Mike,
We regret to hear about the inconvenience caused, please follow the below instructions to change the Firewall settings and check the website : Open AVG Zen -> Open Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network profiles -> Change the network profile from "Public" to "Private" -> OK
Hope it helps, if you still face any issues please contact us back, we'll help you. Thank you.