Hello Arthur Fontanillo,
Finally, after paying the invoice, I received the order number: 2************ today 15.2. order confirmation. However, it is not clear to me whether I should uninstall my license for AVG Ultimate, which is still valid for about 178 days, on my computer and install it from a new order or just insert the activation code into the original one. The problem is that the old and new activation codes are the same. When I installed AVG again from the order and entered the same code, its validity appeared only for 2 years and not extended by the rest of the validity of the one still valid, about the 178 days. And that was promised to me during the correspondence with your worker Artur, as I can prove with a copy of the email. Therefore, I am asking for clarification of my next procedure and for your part to fulfill the promise that the new 2-year license will be served by you for the balance of the one still valid - the approx. 178 days.
Best regards, Fabiánek
Hello Miloslav,
Thank you for reaching AVG support channel. We are glad to clarify your concern about AVG subscription. It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.
Hello Miloslav,
Thank you for reaching AVG support channel. We are glad to clarify your concern about AVG subscription. It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.