Help AVG robbed me, paid twice for program where's refund link

AVG Subscription
6

Hi James,

We acknowledge your refund request.
Upon checking your account, we see that you've purchased Driver Updater twice on 2019-07-17.
If you prefer, we'll be able to help you with the refund for the duplicate subscription/order through this channel.
If you prefer to raise a refund request on your end, you can use this link. 
Please let us know how you'd like to proceed.

1

Dear All,

Why has AVG taken two payments for the same program from my account and made it next to impossible to contact them to pay back the extra money?
If this is not sorted soon that is the last time I recommend this program to friends colleagues and customers. In fact I will be suggesting one of the many alternatives.
Anyone got a link that helps please?

Jim

3

Sure, Jim.
We have initiated the refund for the duplicate purchase of AVG Driver Updater product and an email has been sent explaining its status.
Thank you.

2

You are most welcome, Jim.
Do you want us to process the refund for the duplicate order of AVG Driver Updater product?

4

Dear Balasubramanian,

I would appreciate it if you wou;ld please.

Jim

5

Dear Dinesh
Thank you for your quick response, I will accept your suggestion, would you be so kind as to inform me as to the procedure I need to folow.
Jim