Hello Rudy,
I apologize for the inconvenience caused. I guess your PC got infected by Cryptolocker virus where it will encrypt all your word files, images, video files and to decrypt it will ask for a ransome. Only with the encryption key your files could be retrieved but unfortunately we cannot help you with this Cryptolocker issue. However AVG is working 24/7 regarding this. The only suggestion we can give is to take a regular backup of all your files.
Please feel free to contact us for any further assistance. Thank You.
I just got infected with a Malware. Got a pop up message from AVG saying I need to restart my computer. I did and the next thing I know is I got the Help_Decrypt malware or virus in my computer.
I tried to remove it by going to start search typed the file and deleted everything I could. But it is every where. It won't let me open my Office. I got a message saying the files are corrupted. How can I remove it?
Thanks
Hello Rudy,
I apologize for the inconvenience caused. I guess your PC got infected by Cryptolocker virus where it will encrypt all your word files, images, video files and to decrypt it will ask for a ransome. Only with the encryption key your files could be retrieved but unfortunately we cannot help you with this Cryptolocker issue. However AVG is working 24/7 regarding this. The only suggestion we can give is to take a regular backup of all your files.
Please feel free to contact us for any further assistance. Thank You.