Help loading subscription

my subscription that i have payed for is not loading. is there a phone helpline. i need help

This is going in circles. I have given all the details to prove of my purchase. What else do you want?

I'm still having problem with my antivirus which I bought on 6 February 2014 to expires on 2016.
I tried few times already but I was asked to pay fee. Why should I pay a fee when my antivirus has not expired?

What more details do you need to confirm my purchase. here is my activated code:

AM73X-KM73X-K7FC6-6G7JM-QU49G-F3ZUO-CJ6SM