HELP. My products do not work

Hello Robert,
I apologize for any inconvenience caused to you with AVG products. From your recent message, it was not clear to us how we can help you. Please specify your request and provide us with more details to assist you better.

We look forward to hearing from you soon.

Hello Robert,
I apologize for any inconvenience caused to you with AVG products. From your recent message, it was not clear to us how we can help you. Please specify your request and provide us with more details to assist you better.

We look forward to hearing from you soon.

None of my products work. Help me fix or please provide a refund.  I need protection now.
Order #12499087338