Help please! Win32:Malware-gen

Hi, 

I found a stubborn Trojan lurking in a game file that was downloaded onto my laptop.  AVG free detected it, but when I hit resolve, it doesn't resolve the issue!  The virus is named Win32:Malware-gen

I know where the file is, but I cannot shred it with AVG either, it runs into an error.  I have also tried scanning the folder with malwarebytes, but that doesn't seem to detect the virus.

The AVG free that I'm running is software version 18.5.305

How can I get rid of this?

Thanks,
James

 

Hello James,

We will certainly look into this. Can you please provide me the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the threat message with "See details" to check and assist further?