HELP: This product was already activated with another account

General discussion
1

I have bought the avg ultimate. However, when i log into my account there is this message: This product was already activated with another account. When i go into my paid products, there is none. Please help

2

Hello John. Could you please tell us where you have purchased AVG ultimate? May I know you have any other alternate email address? Thank you.

3

Hello John. Could you please tell us where you have purchased AVG ultimate? May I know you have any other alternate email address? Thank you.