Hi and thanks for your reply.
First thing is i have NO idea why the name Ledongchieu le has appeared on my post. My name is Mark, i never typed any other name in !!!
Back to my problem
and the other page
Hello Ledongchieu,
We will help you sort it out. Could you let me know the version of AVG Protection installed on your computer, to check this open AVG Protection > Menu/option > about.
I also request you to share a screenshot of the AVG Protection user interface to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Hi ,
This is my first post. I have been happily using AVG free for quite a while now.
Today when I first tried to open my AVG page , I had a message, which said something about sorry for not connecting or something like that. Sorry, I wasn't really paying attention. I did have internet connection. I did then get my AVG home page saying virus definitions out of date, update now.
the update page says
Last encountered error setup is already running
download time 1s
downloaded files 0(0.00KB)
UPDATING step 1/3
Initialising please wait
the progress indicator is black.
it has been like this for several hours and I have restarted my pc and I do have internet.
If I go back to the home page I am back to virus definitions out of date and going round in circles.
Hope someone can help, Regards, Mark in Wales.
Hello Ledongchieu,
We will help you sort it out. Could you let me know the version of AVG Protection installed on your computer, to check this open AVG Protection > Menu/option > about.
I also request you to share a screenshot of the AVG Protection user interface to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Thank you for providing the screenshot Mark,
The post is initiated by Ledongchieu, which is why this post is under "Ledongchieu" name.
Our latest version of AVG Internet Security is 18.6 (not 18.5). I request you to repair AVG Internet Security, reboot your computer once and check the status.
Regards,
Alok.