Hello Randal,
We regret the inconvenience caused. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
So I've had two completely separate computers at two different clients find the same Threat today, on the same file.
Threat Name: Virus found Win32/Herz.B
Threat Severity: Object is infected by a virus or a trojan
Threat Source: Threat detected by AVG Resident Shield
Threat State: The object is infected
Object Path: c:\Windows\WinSxS\amd64_microsoft-windows-xpsreachviewer_31bf3856ad364e35_10.0.14393.0_none_428fbefb64ea25f5\xpsrchvw.exe
Anyone else seeing this? The one computer is actually one of our support staff so they are very familiar with computers.
I'm wondering if there's a possible false positive going on here or something else.
Thanks
Threat Name: Virus found Win32/Herz.B
Threat Severity: Object is infected by a virus or a trojan
Threat Source: Threat detected by AVG Resident Shield
Threat State: The object is infected
Object Path: c:\Windows\WinSxS\amd64_microsoft-windows-xpsreachviewer_31bf3856ad364e35_10.0.14393.0_none_428fbefb64ea25f5\xpsrchvw.exe
Anyone else seeing this? The one computer is actually one of our support staff so they are very familiar with computers.
I'm wondering if there's a possible false positive going on here or something else.
Thanks
Hello Randal,
We regret the inconvenience caused. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
We regret the inconvenience caused. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Randal, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
AVG Guru