Hi,
I have repeated detection of Trojan-Horse Backdoor Generic_c.AKAF in C:\program Files\Hewlett-Packard\HP Health Check\ActiveCheck\vista2\systemAgeDetect.jse AVG repeatedly says it has removed the threat, but there it is again next run. This problem started on 12th Jan, and interestingly the file properties say it was accessed on 11th Jan. Other than looking at the properties this file will not allow access and the Health Check program cannot be easily uninstalled.
Internet searches reveal other people with similar problems at various times but no clear way to sort it out (at least not for a novice).
Can anyone offer advice on how to deal with this?
thanks
Gerald
Hi Again,
I'm afraid that didn't work.
Nor did running AVG in safe mode.
I then did a system restore to a restore point a couple of days earlier than when I suspected the infection started. The restore was quick but beyond that it took ages to re-boot and for a while looked like the whole PC was done for, and I also had to reload AVG (presumably all prior record at the restore point had been removed by the remover programme). On running AVG there were no infections found, and the suspect files have gone fom the HP Health Check folders.
It's maybe too early to be sure but it appears to be fixed, though I'm backing up my data again just in case.
I hope recording this experience can help others.
regards
Gerald
Sadly, that was not the end of it.
It kept reappearing around 5pm Mondays.
I shredded the file; AVG says it's still there.
Internet search shows only AVG users have a problem with this file.
File shredded, AVG uninstalled and different virus programme loaded. No trojans found.
With PC offline at 5pm Monday, no problems, and HP Health Check ran cleanly for the first time in ages - clue! - It re-loads the file from HP every time it runs, if you let it.
Used options available within HP health check programme to stop it running again (i.e. untick all the option boxes which tell it when/how to run).
No further problems.
So; I think it's a false positive, but have left HP Health check turned off (does nothing useful anyway after all these years).
To find the Health Check programme use the help pages in your PC as it may not be in the same location as mine. You don't need to uninstall it, just switch it off using its own options.
Hope this helps others.
regards
Gerald
Hello Gerald,
I apologize for the inconvenience caused. Could you please send us a screen-shot( http://avgclick.me/getscreenshot )of the detection pop-up which will help us in identifying the issue and assist you better. Are you using a paid or free version of AVG program? Thank you.
Hello Gerald,
Yes, sharing your experience with this issue would help others those who face the same issue.
Thank you for sharing this and we really appreciate your efforts and patience.
Glad to know that your issue got fixed after reinstalling AVG.
Please feel free to contact us should you need any assistance.
Have a great day!!!
Gerald,
Thank you for the screenshot.
As we understand you have updated your AVG Antivirus free.
We would request you to run AVG remover tool to completely remove AVG 2015 version and install AVG 2016. Once you done with that please scan your system and try to fix your issue.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.
Hello Gerald,
I apologize for the inconvenience caused. Could you please send us a screen-shot( http://avgclick.me/getscreenshot )of the detection pop-up which will help us in identifying the issue and assist you better. Are you using a paid or free version of AVG program? Thank you.
Thanks for your reply. I'm using AVG Free, latest version updated today.
Here's the screen shot
Hi Again,
I'm afraid that didn't work.
Nor did running AVG in safe mode.
I then did a system restore to a restore point a couple of days earlier than when I suspected the infection started. The restore was quick but beyond that it took ages to re-boot and for a while looked like the whole PC was done for, and I also had to reload AVG (presumably all prior record at the restore point had been removed by the remover programme). On running AVG there were no infections found, and the suspect files have gone fom the HP Health Check folders.
It's maybe too early to be sure but it appears to be fixed, though I'm backing up my data again just in case.
I hope recording this experience can help others.
regards
Gerald